Delete your account

Last updated: 6 November 2026

From inside the app

1. Open PetCare and go to Profile.
2. Scroll to Delete my account.
3. Confirm. You will be signed out on every device.

By email

Email privacy@petcareembrace.com from the address your account is registered under, with the subject Delete my account. We use the sending address to confirm the request is really yours, which is why it has to come from the registered one.

We will review your email request and confirm the deletion process with you. The cancellation window and cleanup process below apply after the request is confirmed.

You have 30 days to change your mind

Nothing is erased the moment you ask. Your account is scheduled for deletion and signed out everywhere, and deletion begins after a 30-day cancellation window, subject to the retained records described below.

If you sign in again during those 30 days, we will ask whether you want to keep the account. Choosing to keep it cancels the deletion entirely — signing in on its own does not, because logging in to check something is not the same as changing your mind.

Once account deletion has been carried out, it cannot be cancelled through sign-in. Eligible stored files are queued for cleanup, with tracked retries when storage deletion fails; some older files need manual review. This does not guarantee that every file is erased at the end of 30 days.

What is deleted

• Your account, email address, phone number and display name
• Your pets and animals, and the health records, vaccinations and reminders you entered yourself
• Reports, scans and other documents you uploaded; eligible stored files follow the cleanup process above
• Your bookings and service history
• Your community posts, comments, votes and reviews
• Photos you uploaded; eligible stored files follow the cleanup process above
• Your saved places, favourites and notification settings

What is kept, and why

Financial records tied to completed transactions are retained after your account is deleted for accounting and statutory reporting. They are not linked to an active profile, but can still contain identifying information. Retention periods are under review; we do not currently promise a fixed expiry period.

Online payments are currently switched off, but providers can still create invoices and record payments made outside the app, refunds and credits. Retained financial records can include invoice items, amounts, customer and animal names, billing details, payment methods and references. Deleting your account does not erase these invoice snapshots.

Treatment entries written by a vet or clinic are retained after account deletion. Account and pet links are removed, but names, notes and other snapshots may still identify you or your animal; this is not irreversible anonymisation. Retention periods are under review; we do not currently promise a fixed expiry period. Records you entered yourself are removed with the account; eligible uploaded files follow the cleanup process above.

Content you posted publicly may remain visible in other people's saved copies or screenshots, which we have no way to reach.

Deleting some data without deleting the account

You do not have to delete everything to remove one thing. You can delete individual pets, posts and photos from inside the app and keep your account. If you want a specific category removed and cannot find how, email us and we will do it.

Questions

Write to privacy@petcareembrace.com. Your rights over your data, including erasure, are set out in our Privacy Policy, and you can escalate to our Grievance Officer if you are not satisfied with how a request was handled.